Returns and complaints

Your product has been damaged? Have you changed your mind about the purchase? Don't worry... at Telescopesplanet.com, there is no problem with complaints or returns! Everything will be handled quickly, efficiently and, of course, 100% professionally.

Remember that you can return new goods purchased online. Inform us about the withdrawal from the contract - you do not have to give a reason for the withdrawal. You have 14 days from receipt of the goods to do so!

Returns for logged-in customers

1. Log in to your account and then click "Your account".

2. In the Returns of goods section, select "Add a product return".

3. Select the order you wish to return and then click "Continue".

4. From the order, select the products to return.

5. Choose how you would like to return the item - contact the Customer Service Office to arrange a return shipment by the shop or send the parcel yourself** to the address below.

6. Select the method of refund - if you paid by bank transfer, you will need to provide the account number to which you wish to return the funds.

7. Check that the details are correct and then confirm the refund.

8. If you have chosen the shipping option organized by the shop, complete the return process and then contact the Customer Service Office at bok@teleskop.pl.

**When shipped by the customer at their own expense, refunds are only possible up to the level of the cheapest shipping option offered by the shop to the country in question.

Complaints for logged-in customers

1. Log into your account and then click on "Your account".

2. In the "Goods complaints" section, select "Add a complaint".

3. Select the order and then the goods to be claimed.

4. Describe the defect or fault with the product you are claiming. Attach a photo of the defective goods if you can. Including a detailed description of the defect and photos will help us to resolve your complaint more quickly.

5. Choose the preferred* form of processing the complaint.

6. Choose how you would like to claim the goods - contact the Customer Service Office to arrange a return shipment by the shop or send the parcel yourself** to the address below

7. Check the correctness of the data and confirm the complaint.

8. If you choose to have the shipment organized by the shop, complete the complaint process and then contact the Customer Service Office at bok@teleskop.pl.

*Choosing the preferred form of complaint handling does not oblige the shop to resolve the complaint in the indicated manner. The final form of complaint resolution will be determined during the complaint process.

**When shipped by the customer at their own expense, shipping refunds are only possible up to the level of the cheapest shipping option offered by the shop to the country in question.

Remember that by having an account with us you can change or cancel your return/complaint at any time.

Shipping address:

Logbox

Al. Prezydenta Gabriela Narutowicza 20,

Panattoni Airport Park Wrocław

54-615 Wrocław

(POLAND)

Don't have a customer account with Telescopesplanet? No problem!

If you don't have an account with us or your purchase was made through an auction or by phone and you don't want to register, you can choose one of the following solutions:

1. Submit your return or complaint through our page for unregistered customers

2. You can also use the printable form (click to download and print, then enclose it with your parcel):

• RETURN FORM
• COMPLAINTS FORM (enter your order number as the protocol number)

Send the parcel to:

Logbox

Al. Prezydenta Gabriela Narutowicza 20,

Panattoni Airport Park Wrocław

54-615 Wrocław

(POLAND)

Once the parcel arrives at our service, it will be assigned an RMA (or return) number and will be processed within 14 days of receipt of the parcel.